Tenplate

Effective Date: August 9, 2024

1. Introduction

Welcome to Tenplate ("the app"), a product of Juma Software LLC("Juma", "the company", "We"). Your privacy is of utmost importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and your rights concerning your personal information.

2. Information We Collect

When you use Tenplate, we may collect the following types of information:

Personal Information: This includes your email address, user ID, name, and device ID. This information is necessary for account creation, login, and to ensure that your data is associated with your account.
Usage Data: We may collect information about how you use Tenplate, including the types of videos you store, the frequency of your uploads, and your interaction with the app's features.
Device Information: This includes your device type, operating system, unique device identifiers, and mobile network information.
Diagnostic Data: We collect data related to app performance, such as crash reports, error logs, and other analytics. This information helps us identify and fix issues, improve the user experience, and optimize the app's functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Service: We use your personal information to create and manage your account, authenticate your identity, and ensure that your videos and data are properly stored and accessible.
To Improve Our Service: Diagnostic data and analytics help us identify issues and optimize the app for better performance and user satisfaction.
To Communicate with You: We may use your email address to send you updates, newsletters, or important notices about the app. You can opt out of non-essential communications at any time.

4. Information Sharing and Disclosure

Juma does not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

With Service Providers: We may share information with third-party vendors who assist us in operating our service, such as cloud storage providers. These providers are bound by confidentiality agreements and are not allowed to use your data for other purposes.
For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measure is perfect, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have the following rights concerning your personal information:

Access and Correction: You can access and update your personal information through your account settings.
Data Deletion: You can request the deletion of your account and associated data through the app at any time. Please note that some information may need to be retained for legal or operational reasons.
Opt-Out: You can opt out of receiving non-essential communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and app. Please review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Juma Software LLC
support@tenplate.app
(408) 345-5307